Conference Sessions

Conference Sessions

WORKSHOPS

100 – MASTERING Parcel Contract Negotiations BACK BY POPULAR DEMAND
Monday, 9:00am-4:30pm with lunch

Get your MASTERS degree in Parcel Contract Negotiations! If you are involved in the management of parcel pricing agreements and costs for your company, make sure you attend the PARCEL Forum’s most popular workshop to learn the tips, tricks and tactics of professional parcel negotiators. Attendees are guaranteed to walk away with new knowledge and strategies to produce tangible parcel contract improvements or Shipware will refund the workshop registration cost. EXCLUSIVELY for parcel shippers only (no vendors, carriers or consultants can participate).

LEARNING OBJECTIVES

Instructor: Rob Martinez, DLP, CMDSS, President & CEO, Shipware

200 – INTERACTIVE Planning for the Future of Distribution BONUS TOUR
Monday, 9:00am-1:00pm (workshop), 1:00pm-2:00pm (lunch) & 2:00pm-4:30pm (tour)

Join this interactive workshop which will help guide you to creating a distribution network and delivery system that responds to the new consumer now and into the future. The growth of omni-channel shopping has made the last leg of delivery increasingly difficult for retailers to plan and manage. A major issue that companies face is where to place inventory to meet customer delivery demands, which in turn is contingent upon delivery options. The rapidly evolving concept of crowd sourcing is reshaping last-mile delivery options that are being created to meet the demand. Normally, the only link in the eCommerce supply chain that touches the customer in a face-to-face scenario, the last mile delivery can often be that critical moment of truth that represents a company, brand and reputation. It is the last memory that the consumer has to evaluate their overall experience with purchasing from a retailer and, in many cases, can be a key differentiator for consumers when making a purchase. With this in mind, companies are working hard to offer the best customer experiences possible, especially by improving delivery times or options. The variety of delivery choices and the perceived quality of the delivery services are becoming major decision-making criteria for consumers. Fortunately, last mile delivery no longer needs to be constrained by Postal Services or the large 3rd party players who are constrained to inflexible delivery times and locations that suit their networks but not necessarily the needs of the customers. New business models addressing customers’ expectations and demands is changing the competitive landscape for retailers. Join Penn State’s Smeal College of business’s Center for Supply Chain Research to participate in a unique learning experience looking at the past, present and future of on-demand delivery models that can be adopted for a competitive advantage.

LEARNING OBJECTIVES

Instructor: Steve Tracey, Executive Director, Center for Supply Chain Research, Smeal College of Business, Penn State

300 – Optimizing Your International Supply Chain BONUS TOUR
Monday, 9:00am-1:00pm (workshop), 1:00pm-2:00pm (lunch) & 2:00pm-4:30pm (tour)

More than 70% of the world’s purchasing power is located outside of the United States. eCommerce is redefining not only how companies conduct business, but is also redefining customer expectations in terms of delivery times and improved selection. Just as in the US, the final mile can either make or break a relationship with a customer. The U.S. delivery market is highly concentrated with a very few players dominating the market. Outside the United States, delivery options are more fragmented. New regulations and laws, new carrier options and emerging technologies have combined to create an environment that is ripe for eCommerce growth—but challenging to navigate. Attend this workshop to learn emerging trends and technologies in cross border trade and international shipping, the latest on changes to NAFTA and other laws that govern international trade and new information on carriers, fulfillment and the last mile in international shipping and cross border trade.

LEARNING OBJECTIVES

Instructors: Krish Iyer, Director, Strategic Alliances, ShipStation; Brian Broadhurst, VP Transportation Solutions, Spend Management Experts; Uwe Bald, CEO, Hermes NexTec; Brian Bourke, Vice President of Marketing, Seko Logistics 

400 – Tours of Distribution Centers: GAP
Monday, 8:30am-1:00pm (tours), 1:00pm-2:00pm (lunch) & 2:00pm-4:30pm (tour)

Gap Inc., founded in 1969 by Doris and Don Fisher, has grown from a single store to a global fashion business with five brands—Gap, Banana Republic, Old Navy, Athleta and Intermix. The Company excels in eCommerce as well as its brick-and-mortar presence which has made them experts in B2B and B2C parcel processing. You will spend a day getting an inside look at their just-completed and highly automated $42 million expansion of both their eCommerce and Retail distribution centers. The Sumner County campus is Gap Inc.’s largest distribution campus, encompassing more than 2.8 million square feet. Gap Inc. is also opening its doors to a recently renovated Omni channel distribution center servicing national distribution for Banana Republic and Athleta brands. The site is running Vargo’s “COFE” software which is a wave-less single order system using a euro-sort Bombay sorter and a lighted put-wall for final sorting to the customer. The retail building is 1.2 million square feet servicing the central United States for Old Navy and is running both Cranes and Multi-Shuttles to eliminate 100% of all manual pick activity.

Guide: Susan Rider, President, Rider & Associates


Carrier 411

As the most critical connection between you and your customer, find out how together, you and the carriers can deliver packages more efficiently. Executives from the Big 4—USPS, FedEx, UPS and DHL eCommerce—will give you unique insight on what new services are in the works and how existing services can improve delivery performance, whether it be speed, 3PL, cost reduction or other strategies.

101 – DHL eCommerce: Now & Into the Future
Tuesday, 9:00am-9:50am

eCommerce is revolutionizing retail. It represents one of the fastest growing areas of the economy and has disrupted some major players in its wake. It is also opening opportunities for non-traditional retailers to engage with consumers and bring their products to market around the world. eCommerce is also revolutionizing the supply chain. The need for speed and convenience in the eCommerce experience has created massive innovation in procurement, warehousing and fulfillment, network design and final mile distribution. Find out how DHL has revolutionized itself to help you succeed in parcel distribution, through DHL Fulfillment, DHL Parcel Metro, DHL Expedited Max and other services. DHL Fulfillment provides best-in-class fulfillment and delivery solutions with a growing network of fulfillment centers. DHL Parcel Metro is local day and time window-definite, cost efficient, transparent, flexible delivery services perfected by tech-enabled features to enhance the delivery experience of consumers. DHL Parcel Expedited Max is DHL eCommerce’s premium parcel service that provides two- or three-day delivery across the continental US, leveraging the strength of the DHL network with the last mile capabilities of the U.S. Postal Service.

LEARNING OBJECTIVES

Presenter: Craig Morris, VP, Strategy and Product Management, DHL eCommerce

102 – USPS: Now & Into the Future
Tuesday, 10:00am-10:50am

Learn how new approaches to parcel delivery can improve delivery effectiveness, reduce costs and improve the customer experience. Starting with analysis of shipment data, insights and opportunities can be found in nearly every shipper’s operation. We’ll explore how digging into the data can uncover those nuggets of information and how to put them into practice. You will see how the Postal Service continues to innovate to create unique customer solutions: Sunday delivery, same-day delivery, grocery delivery, workshare programs, returns, tracking data, pricing based on package size rather than weight, international services, packaging and operational integration. Learn the ways in which forward-thinking shippers are using these offerings to better their fulfillment processes.

LEARNING OBJECTIVES

Presenter: Dennis R. Nicoski, Director, Field Sales Strategy and Contracts, U.S. Postal Service

103 – FedEx: Now & Into the Future
Tuesday, 11:00am-11:50pm

Global eCommerce presents a large opportunity for growth, both from a B2B and B2C perspective. Investment in new technology has driven the global eCommerce landscape to develop rapidly over the past few years. Understanding key factors such as inventory management, payment processing and reverse logistics is essential to achieving success. In this session, we will develop a better understanding of the eCommerce landscape and the portfolio of solutions that FedEx offers in this space.

LEARNING OBJECTIVES

Presenter: TBA, FedEx

104 – UPS: Now & Into the Future
Tuesday, Noon-12:50pm

In my 33 years at UPS, I have seen significant changes in the transportation industry. Recent changes, however, are occurring more rapidly. As we look at the portfolio of services and solutions available at UPS today, there are many that would not have been envisioned when my career began. Today, we offer LTL, access points and lockers, visibility that allows you to follow your delivery and many more services. As UPS moves into the future, we are continuing to develop new services and utilize new technologies to address the rapidly changing needs that have been born out of eCommerce and consumer expectations. Annually, UPS conducts research into the pulse of online customers. In this session, you will learn about these trends and UPS’s vision for the future.

LEARNING OBJECTIVES

Presenter: Ken Watkins, Director of Marketing, Mid South District, UPS


DC Efficiencies Learning Pod

Time is money! So, optimizing your order-to-ship cycle is imperative to keeping customers happy and coming back. You’ll learn how to evaluate your DC’s efficiency and then tackle the issues that are most problematic in keeping your operation lean.

201 – Evaluating DC Efficiencies
Tuesday, 9:00am-9:50am

When evaluating the efficiency of a distribution center, often the focus is on technology. Many carriers and shippers are automating distribution centers, implementing systems or streamlining flow to make fulfillment more efficient. Whether you’re just getting started or ramping up capacity, evaluating fulfillment at a DC is complex. This session will provide insight into analysis, trends and highlights of case studies that show the impact of fulfillment on supply chain spend. Included in the session is a review of fulfillment options as marketplaces gain popularity and Fulfillment by Amazon capacity grows versus maintaining responsibility in-house. At the same time, this session will reveal the greater shipping cost savings one can achieve through strategic evaluation of 3PLs versus managing fulfillment directly. This session will also review the importance of evaluating new DC locations for efficient distribution optimization citing specific examples.

LEARNING OBJECTIVES

Presenters: John Haber, Founder and CEO, Spend Management Experts & Jay Kent, Managing Director, SLBperformance (formerly, head of supply chain at GNC) 

202 – Engage the Workforce for Efficiency
Tuesday, 10:00am-10:50am

The process of process improvement requires constant measurement, continuous assessment, collaborative planning and skillful execution. Process improvement may include equipment installation, procedure changes, scheduling, staff planning, and managing expectations. Integral to the process is engaging and motivating today’s workforce. Learn how to assess equipment and procedural changes then program daily performance. Learn how modern labor management systems promote the values of the workforce in support of the goals of your organization. Time will be allowed for peer-to-peer discussion of successful improvement initiatives for those who wish to participate.

LEARNING OBJECTIVES

Presenter: Sandy Stephens, Managing Principal, Johnson Stephens Consulting

203 – Making the Returns Process Efficient
Tuesday, 11:00am-12:50pm

Because consumers can’t touch a product or see it before buying it, they will frequently order in multiple sizes, variants or colors. Invariably they return all but one piece. This session will explore different supply chain options for returned and excess inventories. An analytic framework will be presented to cover dynamic inventory repositioning, omni-channel resale, end-of-life inventory, minimizing dimensional surcharges, total cost optimization, refurbishment options and discounting.

LEARNING OBJECTIVES

Presenter: Jeffrey Haushalter, Partner, Chicago Consulting

204 – PEER-TO-PEER Conveyor-Based Picking or Cart-Based Picking?
Tuesday, Noon-12:50pm

Which system is best? Our answer may surprise you. As the industry is moving towards automation, Quality Bicycle Parts made the decision to go from conveyor-based picking to cart-based picking! There are pros and cons for each system which we will explore. And then I’ll discuss when it makes sense to use which system. I will also share the metrics that we used to make our decision and the results of our changes.

LEARNING OBJECTIVES

Presenter: Kim Brown, VP of Global Logistics, Quality Bicycle Products


Speed Learning Pod

We live in an “instant gratification” world. Customers, both consumers and businesses, want deliveries NOW. In many cases, how fast you can deliver goods can be the deciding factor on whether to buy or not to buy. Explore how to develop a fast transit strategy, from all perspectives—transportation, DC operations and technology.

301 – PEER-TO-PEER Inside a Major Retailer’s STRATEGIC Plan to Improve Delivery Time  
Tuesday, 9:00am-9:50am

Amazon’s 2 Day Prime shipping disrupted the industry by establishing a new level of service and cost expectations from consumers. You will learn how Amazon does it as well as how other brands are attempting to replicate this strategy. Specifically, you will hear one major retailer’s perspective on fast fulfilment strategies, along with the considerations for evaluating and implementing it.

LEARNING OBJECTIVES

Presenters: Debbie Ryan, VP Global Transportation & Logistics, Ascena Retail Group, Inc. & Katie Parker, Strategic Solutions Manager, Green Mountain Technology

302 – PEER-TO-PEER Inside Bounty Hunter Wines’ TACTICAL Plan to Improve Delivery Time
Tuesday, 10:00am-10:50am

Do you wonder how other companies can effectively offer free shipping and competitive delivery times? In the prior presentation, you learned how a retail giant is approaching this growing challenge. This presentation will provide four specific areas to improve delivery times, without breaking the bank. You will also learn first-hand how Bounty Hunter Wines, a mid-market shipper, is tackling these challenges with several creative solutions. We will delve into four areas of optimization: geographic (strategic origin points, growth with 3PL v. DCs), carrier (service selection, carrier options) technology (carrier-agnostic shipping system, conveyor/DIMS/sorts/fewer touchpoints) and operational (pre-scan, pre-sort, staging, order processing, pull times, stage shifts). As a B2B and B2C shipper, Bounty Hunter Wines will share steps they took to focus on balancing speed, cost, quality and ultimately the customer experience. Understand how they implemented a 3-day ground program, evaluated packaging and thermal requirements based on time in transit, overcame a 5% potential rate increase based on new dimensional weight practices and is addressing challenges due to the newly introduced Saturday ground delivery from UPS.

LEARNING OBJECTIVES

Presenters: Ron DiFabio, COO, VinPak; formerly, Vice President – Logistics, Bounty Hunter Rare Wine & Spirits & Thomas Andersen, Partner & EVP of Supply Chain Services, LJM Consultants

303 – Adapting a Warehouse for Speed 
Tuesday, 11:00am-12:50pm

The demand for speedier delivery puts an onus on the warehouse operation to get a product picked, packed and out the door within hours of an order. Get the top 10 tips on organizing and staffing a warehouse to meet delivery (same-day, next-day) requirements. Learn how to speed up picking and packing and other fulfillment tasks while keeping accuracy high on your priorities. Understand peak demand times and how to assure there is no slowdown in the order-to-dock process. No matter what your delivery promise states to your customers, it can’t be met without building a most efficient operation.

LEARNING OBJECTIVES

Presenter: Susan Rider, President, Rider & Associates

304 – Out-of-the-Box Delivery Options Make Quick Transit Possible  
Tuesday, Noon-12:50pm

The need for speed has become a competitive differentiator and threat for retailers. Understanding the entire supply chain network is imperative to making an informed decision and maintaining a competitive edge which differs per each unique business model. Embracing faster service levels (same-day, next-day, or 2-day delivery) may be accomplished in a variety of methods. Many retailers are pursuing omni-channel fulfillment strategies while others evaluate distribution networks. Alternative delivery locations and modes of delivery are gaining popularity as well as promoting customer convenience. Will customers accept alternative delivery locations and modes of delivery? Will “outside of the box” options garner the desired results and at what cost? This session walks through the decision-making inputs for quickening the speed of delivery while reducing costs; helping to put retailers and etailers on the path to success.

LEARNING OBJECTIVES

Presenter: John Haber, Founder and CEO, Spend Management Experts & Brian Broadhurst, VP Transportation Solutions, Spend Management Experts


Fulfillment Strategies Learning Pod

Fulfillment strategies are shifting to satisfy today’s buyers. As delivery times and costs become a critical factor in your company’s bottom line, finding the right technologies and DC locations has become pivotal. While eCommerce companies are setting the trends, all fulfillment operations are being affected by these shifts in buying behavior. 

401 – PEER-TO-PEER PANEL How eCommerce Companies Succeeded in Fulfillment
Tuesday, 9:00am-9:50am

There are as many approaches to running an eCommerce business as there are eCommerce businesses. Each one is unique with its own special personality, challenges and needs. Listen to this panel of successful eCommerce business experts as they discuss the fulfillment challenges they faced in starting and growing their businesses.

LEARNING OBJECTIVES

Panelists: Jude Plante, GM Transportation, Barrett Distribution; Brian Randol, VP Operations, Sweetwater Sound; Don Hejny, Owner & Founder, Nerdwax;  John Clem, Chief Product and Strategy Officer, Stamps.com

 402 – What It Takes to Have a Successful Fulfillment Operation 
Tuesday, 10:00am-10:50am

There is little that is new about fulfillment—it was widely practiced by Sears and its competitors early in the last century. Input and output changed, but the steps in between have remained strikingly similar. We will explore the significant differences between fulfillment and other kinds of warehousing. Then we will identify the skill sets and technology that are the hallmarks of a successful fulfillment operation. For those who fear the elephant in the room, we will identify the reasons why agility is far more essential than size.

LEARNING OBJECTIVES

Presenter: Ken Ackerman, President, The Ackerman Company

403 – The Labor Market & Its Impact on DC Site Selection
Tuesday, 11:00am-12:50pm

Today’s US businesses are facing significant labor shortages due to declining birth rates, tighter immigration laws, aging workforce and falling labor force participation rates. Additionally, contraction of brick-and-mortar retailers is shifting volume to eCommerce channels with resultant increasing demand for labor in distribution centers. We will delve into the current state of the labor market followed by illustration of analytical solutions by walking through a site-selection labor analysis using benchmarks developed from eCommerce clients’ operations. The analysis focuses on density of lower wage workers, commuting patterns, underemployment, part-time labor density and labor union metrics to illustrate the process and value of this approach using technology used by AutoZone, Aldi, Macy’s, Home Depot, Wolverine Footwear, among others. Following the labor analysis example, we will discuss the importance of modern facility design trends, building requirements and amenities that mitigate the risk of the fluid labor markets, prepare for the increasing role of automation in the DC and support omni-channel distribution and ever-evolving distribution trends.

LEARNING OBJECTIVES

Presenters: John Warden, Executive Vice President/National Director | Site Selection Services, Colliers; Gregory Healy, Executive Managing Director of Logistics and Supply Chain Consulting, Colliers; & Ward Richmond, Senior Vice President, Logistics and Transportation Solutions, Colliers

404 – Redefining Fulfillment in the Age of the New Consumer
Tuesday, Noon-12:50pm

Changing consumer demands have forced online retailers to operate with the mentality to sell anything, anytime and ship anywhere same or next day. As a result, SKU bases have been expanded and the traditional set of distribution order characteristics has been redefined. With an increase of both incompatible and small freight, stress has been placed on both ends of the supply chain. More and more parcel and fulfillment operations are looking for unique ways to handle smalls and incompatibles. This session will include a deep dive exploring these trends, as well as an inside look at a real-life example.

LEARNING OBJECTIVES

 Presenter: Chad Thibodeaux, Sales Manager, Sortation and Distribution, Beumer Group & Terry Brown, Director of Sales, Beumer Group


Transportation Planning Learning Pod

In your quest to drive down costs while delivering goods faster, and with the emergence of new delivery services and companies, your transportation plan is becoming more complex. Let us simplify some of those challenges. Find out how to develop a multi-carrier strategy, incorporate regionals and LTLs into your transportation mix, use cost-effective services and compete with those big trend-setting eCommerce companies.

501 – PEER-TO-PEER How Shield HealthCare Improved Delivery by Using Regional Carriers
Tuesday, 9:00am-9:50am

With the domination of UPS, FedEx and USPS, many companies are looking for ways to decrease the cost of shipping and overcome technology obstacles while maintaining a positive service experience. Regional parcel carriers have become a popular choice for many shippers as they can offer compatible services to the major carriers as well as overnight and ground service options. There are about 10 major regional carriers that cover nearly 90% of the US population.  In this session, we will discuss how regional carriers can accelerate delivery times, improve customer satisfaction and increase profits by offering freight rates much less than those offered by national carriers. Most regional carriers have been in business more than 20 years and have demonstrated financial stability comparable to the major carriers and support full integration capabilities. You will find that regional carriers are easy to work with where you have the ability to access senior level management to provide options where customized solutions can be approved and developed in a timely manner.

LEARNING OBJECTIVES

Presenter: Jeff Lichtenstein, Director, Purchasing, Shield HealthCare & Mark Magill, Vice President, Business Development, OnTrac

502 – Is a Multi-Carrier Strategy Right for You?   
Tuesday, 10:00am-10:50am

Before you spend countless hours on planning, we’ll show you how to quickly validate whether a multi-carrier approach is a viable option for your organization. Multi-carrier does not just mean FedEx and UPS—it can mean USPS, DHL, LTL, TL, regionals and niche carriers. Shippers have more options now than ever before, and those options are better than they’ve ever been. We’ll help you cut through the marketing to see what some of these options could mean for you and your customers. When implementing a multi-carrier strategy, we will show you how to consider: ▪ the overall network (including TL & LTL) ▪ sourcing an optimal multi-carrier solution ▪ establishing requirements ▪ operational constraints (load doors, multiple pick-ups, etc.) ▪ service-level expectations ▪ constructing a rational, results-based dataset ▪ establishing targets ▪ crafting solutions and scenario management ▪ specialized processing for Hazmat or international ▪ accounts payable processing ▪ rate shopping/revenue tier paradox ▪ contract structure (without rebates). You’ll leave the session with the tools in-hand to improve your transportation plan.

LEARNING OBJECTIVES

Presenters: Joe Wilkinson, Director, Consulting, enVista & Mark Taylor, Project Manager, Consulting, enVista

503 – Parcel Optimization for Small- and Mid-Sized Companies 
Tuesday, 11:00am-12:50pm

There are many small- to medium-sized companies that are trying to compete with Amazon and other large etailers. If that is you, you know it is very difficult because of an inability to compete from a delivery cost perspective. Don’t throw in the towel. We will share new approaches your company can take to be more competitive. It starts with knowing your shipping profile which may require the use of a 3PN or the right technology to assist you. We will also explore looking at non-traditional partnerships with 3PLs or resellers.

LEARNING OBJECTIVES

Presenters: Michael J. Ryan, Executive Vice President, Preferred Parcel Solutions

504 – Two Underused Services: 100weight & LTL  
Tuesday, Noon-12:50pm

Many parcel shippers also ship less-than-truckload (LTL). In fact, it’s the reason the parcel carriers acquired freight carriers and now operate two of the largest LTL companies in the US. We find that many shippers might have appropriate parcel discounts but are paying too much for freight. Moreover, LTL spend is often not leveraged to improve parcel incentives. Heavier, larger shipments are becoming more common and are now incurring $110 surcharges. Both FedEx and UPS significantly increased “unauthorized” and “over maximum limits” surcharges, as they claim these types of shipments are becoming prevalent—and disrupting carrier operations—to such a degree that it required a service guide change along with a hefty financial penalty. You will be able to take actionable information back to your company and deploy strategies that make the most sense for your business and distribution characteristics.

LEARNING OBJECTIVES

Presenter: Chris Franzen, VP of Sales and Operations, Shipware


Data Analytics Learning Pod

The easy part is collecting the data. The hard part is understanding how to analyze it and put forth a plan that improves the customer experience. This Pod includes an EXCLUSIVE Live Benchmarking event!

601 – Effective Analytics for Controlling Your Spend
Tuesday, 9:00am-9:50am

There is no doubt that data analytics is one of the most important developments in recent years and promises to dramatically improve how shippers can manage and control their transportation spend. But with all the promise comes much hype, and it can be difficult to distinguish between visualizations, dashboards and the real analytic capabilities required to deliver maximum benefit for managing your spend. There are two critical questions which any solution must be able to answer. First, you must be able to continuously monitor your spending with visibility into key components of that spend—you must be able to answer the question of “what happened?” Understanding spend dynamics at all times allows for rapid identification of both problems and opportunities. The more critical question is “why did it happen?” Answering this question is extremely difficult and highlights the true promise of robust data analytics. We’ll explore both questions in this session and discuss the necessary elements required to answer them through spend analytics. Specifically, we’ll discuss sources of data, the importance of data cleansing and enhancement, data transformation, key components and influencers of variance in transportation spending and techniques for measuring these impacts.

LEARNING OBJECTIVES

Presenter: Steven C. Beda, Executive Vice President, Customer Solutions, Veraction

602 – PEER-TO-PEER Leveraging Shipping Data to Predict Future Outcomes  
Tuesday, 10:00am-10:50am

Congratulations! You’ve successfully adopted an analytic strategy/solution that helps you understand WHAT happened—and even WHY it happened. While look-back analysis capabilities are critical to the success of any business, winning in today’s economic climate requires more than that. You need the ability to look to the future and accurately predict WHAT WILL happen based on your historical shipping performance and trends. We’ve all been faced with questions like: How WILL these new proposed terms net out for me? What WILL happen if I introduce a new carrier/mode? How WILL these new surcharges or rate increases affect me? How can I turn shipping into a profit center? Learn firsthand how Coopervison and Young Living Essential Oils are leveraging Predictive Modeling technology to accurately predict outcomes prior to making decisions that will impact their supply chains in either a positive or negative way.

LEARNING OBJECTIVES

Presenters: Martin Southwick, Senior Director of Global Trade, Young Living Essential Oils, Jim Fiorino, Director of Distribution, Coopervision & John Errebo, Enveyo

603-604 – EXCLUSIVE ALL NEW Live & Interactive Shippers’ Benchmarking Survey (2-hour session) 
Tuesday, 11:00am-12:50pm

One of the most important opportunities when assembling a group of professionals with common interests—like PARCEL Forum attendees—is to gain a collective understanding of needs, wants, strategies, challenges, initiatives and goals. But how do we accomplish that in a general conference? An engaging and interactive live shippers’ benchmarking survey is how. Whereas in previous years, benchmarking questions were centered on parcel contract pricing, the 2017 session will focus on diverse and important topics including: best practices in parcel procurement; current and future distribution initiatives; strategies to minimize dimensional charges; eCommerce trends and omni-channel strategies; experience with alternative carriers including regionals, US Postal Service and crowd-sourced delivery; anticipated marketplace changes including the influence of Amazon; and much more! Using handheld remote devices, you will respond to dozens of survey questions on many aspects of the parcel market. Totally blind to avoid confidentiality concerns, results are displayed and analyzed in real time by a leading parcel consultant. Participants will receive a full copy of all results following the session. Also new this year: Attendees will have an opportunity to submit questions prior to the conference, and we’ve increased the session to two hours to enable the polling of questions onsite!  Submit YOUR questions to rob@shipware.com.

LEARNING OBJECTIVES

Presenter: Rob Martinez, CEO, Shipware


Parcel 101 Learning Pod

If you are new to the industry or taking on new responsibilities in your company, this Pod was designed specifically for you. Seasoned professionals will share what they wish they had known when they started out. They will delve into the most important things to know in transportation, operations, data analysis and management to give you a helping hand in starting off with a solid knowledge base—beneficial to both you and your company.

701 – PEER-TO-PEER #WishIKnewThen: New Manager
Tuesday, 9:00am-9:50am

If you are a new manager in the parcel industry, this session is for you. Your industry peers and our PARCEL Forum Advisors will share #WishIKnewThen knowledge—those management tips they know now that they wish they had known when they started. They will share ideas on managing your team

educational opportunities, associations you should join, hiring staff/peak hires, working with upper management and how to get the best out of networking. These are golden nuggets that will benefit your career and your company. This session is an open discussion forum; our presenters will field whatever questions or concerns you have.

LEARNING OBJECTIVES

Presenters: Joseph Bobko, VP of Transportation, Boxed; Kim Brown, VP Global Logistics, Quality Bicycle Parts; Cynthia Dillman, Distribution Manager, Our Sunday Visitor; Nate Skiver, Senior Logistics Manager, Stella & Dot; Doug Smith, Vice President Direct to Consumer Operations, Boot Barn; & Brian Sternberg, Global Supply Chain Development Manager, Wild Republic

702 – PEER-TO-PEER #WishIKnewThen: Warehouse Management
Tuesday, 10:00am-10:50am

If you are a newcomer to our industry or have been promoted to take on new responsibilities for fulfillment or warehousing, you will definitely want to attend this session. Your industry peers and our PARCEL Forum Advisors will share #WishIKnewThen knowledge—the top things they know now that they wish they had known when they started. These tips will be priceless and can jumpstart your new position. There is no need to struggle through the learning curve alone. This session is an open discussion forum; our presenters will field whatever questions or concerns you have.

LEARNING OBJECTIVES

 Presenters: Doug Smith, Vice President Direct to Consumer Operations, Boot Barn; Kimberly Brown, Director of Distribution, Quality Bicycle Products; Cynthia Dillman, Distribution Manager, Our Sunday Visitor

703 – PEER-TO-PEER #WishIKnewThen: Transportation Management 
Tuesday, 11:00am-12:50pm

Are you new to transportation planning? Will you be responsible for negotiating carrier contracts? Will you have to select delivery service levels and carriers? You can quickly become skilled when you learn from experienced professionals who once were in your shoes. Our PARCEL Forum Advisors, who are your peers, will share #WishIKnewThen knowledge—what they know now about transportation that they wish they knew when they first started. Join this interactive session where you can ask any question of your peers; they will give you true-life experiences.

LEARNING OBJECTIVES

Presenters: Brian Coller, Manager Parcel Freight, Medline Industries; Kimberly Cox, Director, Supply Chain Operations, Braaco Diagnostics; Gene Holmes, Director, US Transportation, Anixter; & Nate Skiver, Senior Logistics Manager, Stella & Dot

 704 – PEER-TO-PEER #WishIKnewThen: Big Data 101
Tuesday, Noon-12:50pm

Big data is big news. Now that you are newly responsible for managing your parcel operation, what data do you gather, how do you gather it and what do you with it once you have it? Our PARCEL Forum Advisors, your peers, have been in this industry a long time and know exactly what to collect, how to collect it and what to do with it when you have it. Our other data analytics sessions may be overwhelming for those of you just becoming responsible for making decisions based on data. You don’t have to start from ground 0; you don’t have to be overwhelmed. This group of peers will share with you #WishIKnewThen knowledge—what they wished they had known about data when they started out. And don’t be shy about asking any type of question; they have experienced what you are going through.

LEARNING OBJECTIVES

Presenters: Brian Coller, Manager Parcel Freight, Medline Industries; Gene Holmes, Director, US Transportation, Anixter; Nate Skiver, Senior Logistics Manager, Stella & Dot; Doug Smith, Vice President Direct to Consumer Operations, Boot Barn 


2018 Rate Impact Learning Pod

Wouldn’t it be great if you could predict rate increases before they happen? You’d be considered a “genius” in your company. How about the next best thing? Highly educated forecasts by “in-the-know” experts will shed light on what’s coming in rate and accessorial changes so you can better prepare 2018 budgets for your company and know how best to negotiate contracts.

105 – How to Predict & Analyze the Impact of Carrier Rate Increases 
Wednesday, 8:00am-8:50am

Like death and taxes, most shippers know that the carriers will implement a General Rate Increase (GRI) in 2018. While there are many components to these rate and tariff changes, we will focus on the impact the GRIs have on your net shipping rates and charges. Typically, the carriers announce their annual GRI by saying that they are raising their rates by an “average” percentage. However, when looking at how the higher rates impact you, you will realize that the rate increases differ by zones, weights, service levels and minimum shipment charges. In this session, we will show you examples of how past GRIs have effected different shippers over the last few years. We will also show examples of how a GRI cap can benefit you and keep your year-over-year increases contained. Finally, we will show you how to calculate the actual or predicted 2018 GRI and what steps you need to take to quantify the cost to your organization.

LEARNING OBJECTIVES

Presenters: Tim Sailor, Principal, Navigo Consulting & Stephanie Laverty, Senior Analyst, Navigo

106 – How to Predict & Analyze the Impact of Carrier Accessorial Increases
Wednesday, 9:00am-9:50am

As hard as it is to imagine today, once upon a time, surcharges didn’t even exist except for a few accessorials (e.g., COD, Declared Value). Today, several pages of these charges fill the carriers’ service guides and represent a significant portion of a shipper’s parcel spend. This presentation will highlight how we got to where we are today and look at where we’re heading. We will explore the pricing trend of the most common surcharges and estimate where they will be in 2018. We’ll also explain where to identify these charges in your carrier invoice and how to use this information to budget for the coming year. Finally, we’ll take out the crystal ball and see what changes the carriers might implement which don’t exist today.

LEARNING OBJECTIVES

Presenters: James Matthews, Corporate Director, Parcel Negotiations, Lojistic & Bryan Van Suchtelen, Corporate Director, Parcel Negotiations, Lojistic LLC

107 – How to Negotiate 2018 Carrier Contracts
Wednesday, 12:40pm-1:30pm

Now that you know what to expect for 2018 carrier rates and accessorials, it’s time to prep for contract negotiations. You’ll learn critical bases to cover and, even though you may not realize it, how your invoice is already guiding you in negotiations. You’ll find out if 2018 will be harder or easier to negotiate than years past and what other shippers are saying will be the biggest negotiating obstacles. We’ll delve into the much-talked-about Zone 1 rates from UPS and FedEx, and how regional carriers and DHL can become part of the Zone 1 strategy. We’ll review the financial versus operational strategy to negotiating—it’s not just about offsetting the GRI anymore. You’ll gain an understanding of carrier cost models to better negotiate contracts as partners. Then we will dive into contract verbiage, where just one sentence can negate all savings you negotiated in rates. Finally, you will discover the importance of considering inbound freight to optimize outbound pricing.

LEARNING OBJECTIVES

Presenter: Brittany Beecroft, Regional Vice President Sales, AFMS

108 – ASK THEM ANYTHING YOU WANT:  Interactive Q&A with the Transportation Knowledge Team
Wednesday, 1:40pm-2:30pm

Don’t leave early! This is a session you will not want to miss. Your transportation peers will be gathering to wrap up the conference—sharing ideas, asking final questions, exchanging business cards. Our team of transportation experts that have presented sessions throughout the conference will be ready to answer any of your questions.

Panelists: Tim Sailor, Principal, Navigo Consulting; Stephanie Laverty, Senior Analyst, Navigo; James Matthews, Corporate Director, Parcel Negotiations, Lojistic; Bryan Van Suchtelen, Corporate Director, Parcel Negotiations, Lojistic LLC; Brittany Beecroft, Regional Vice President Sales, AFMS


DC Automation Learning Pod

Investments in the right technology and infra-structure to automate your distribution center are critical to your company’s ability to drive down costs, assure accuracy and be as efficient as possible from order entry to the dock. We tackle hot-button issues which can affect the DC environment.  

205 – Right Sizing Automation for Your DC
Wednesday, 8:00am-8:50am

Facility space for storage, order fulfillment and shipment is at a premium. Labor required for the distribution processes within the facility is also critical and in many areas of the country, becoming more difficult to find and retain. Automation is often the answer to enhance space and labor efficiencies, but just how much automation and how do you properly size your needs? This session will provide the proven elements of identifying potential automated systems—their successes and drawbacks. Although driven by mathematical assessment (math never lies), math is not the entire deciding factor. This session will lead you to a practical approach of right sizing your distribution process and the potential acquisition of automation needed to enhance your operation.

LEARNING OBJECTIVES

Presenter: Brent Tymensky, Director of Solutions Development, Hy-Tec Material Handling

206 – Everyone Is Moving to the Cloud; Should You?
Wednesday, 9:00am-9:50am

The benefits of cloud technology are endless, and now high-volume parcel shippers can enjoy those benefits too. So, what does it take to bring best-in-class parcel technology to the cloud? In this session, you will learn the key performance indicators when selecting a robust parcel solution for today’s small- and mid-sized shippers.

LEARNING OBJECTIVES

Presenter: Doug Surrett, Chief Product Strategist, BluJay Solutions (formerly, Kewill)

207 – How Automation Can Improve Your Order Picking Process
Wednesday, 12:40pm-1:30pm

Order picking is one of the costliest, labor-intensive processes in the distribution center. Automating the order picking/pick ticket process can reap big benefits. What’s next in warehouse automation for order picking? This session will go through the evolution of order picking and the pros and cons of the trends. We’ll cover topics on ▪ PTL ▪ Voice Pick ▪ Zoning – Process – Placement ▪ Delivery Technology ▪ Shuttles ▪ Mini-loads ▪ Carousels ▪ Kiva ▪ Perfect Pick ▪ Final Mile Automation ▪ Automating the Pick ▪ Stationary Robotic Picking. If you are still picking the “old-fashioned” way, this session is a must to attend.

LEARNING OBJECTIVES:

Presenter: Jeff Hedges, President, OPEX Warehouse Automation 


Customer Experience Learning Pod

What do customers have to do with your operational, technology and transportation decisions? Everything. At the end of the day, it’s all about keeping your customers happy and revenues up. Understanding their behaviors will help you create a supply chain that responds to their needs and keeps your company at the forefront of their minds when they do buy.

305-306 – MINI INTERACTIVE WORKSHOP How to Build a Supply Chain Based on Customer Behaviors (2-hour session) 
Wednesday, 8:00am-9:50am

Most businesses’ customers have choices—their purchases can be met from multiple suppliers.  eCommerce parcel markets make this palpable because those customers can shop merely by clicking. Businesses will succeed to the extent they understand their customers, particularly their customers’ buying behaviors—what customers actually do in searching for what they want and making their buying decisions. Buying behavior is influenced predominantly by cost and lead-time—the time it takes for shoppers to get what they want. Costs include shipping; lead-time includes several components—inventory availability, warehouse processing and transit. Another critical dimension of behavior is “repetition” or the likelihood of returning to a supplier to shop for the next purchase.
Find out how to increase market share by understanding customers’ buying behaviors.  We’ll first outline how to clarify buying behavior through fact-based research. Armed with this intel, we’ll quantify the benefits of cost and lead-time options that eCommerce parcel businesses have by deriving the relationship between sales and cost and between sales and lead-time. Then we’ll design parcel supply chains to respond to these relationships. You will find out how to quantify sales gains in multi-competitor markets and quantify the benefits of repetition. Finally, we’ll break into small groups and actually formulate selected attendees’ buying behaviors then simulate how those behaviors work in competitive multi-supplier markets with a software tool. It will quantify the relationship between market share and satisfaction of the identified buying behaviors.

LEARNING OBJECTIVES

Presenter: Terry Harris, Managing Partner, Chicago Consulting

307 – Free Shipping & Damaged Packages: Your Decisions Can Get & Keep a Customer 
Wednesday, 12:40pm-1:30pm

It’s not just the price of a product today that matters to online shoppers; it’s shipping costs and delivery times. Once you gained that shopper, delivering a package undamaged can help keep them as a customer. PACKAGING: As dimensional weight billing factors change, packaging becomes more challenging. As a result, retailers are looking to take cost out of their packaging which often increases damage rates. Damaged shipments are expensive! Duplicate processing, freight and labor add up. But the costliest impact is the loss of customer lifetime value. A recent study discovered that 73% of consumers are unlikely to buy from a retailer again if they received a damaged shipment. Learn packaging strategies that reduce or eliminate damage, create a positive customer experience and protect a retailer’s reputation. FREE SHIPPING: Thanks to Amazon and other large eCommerce sites, consumers now expect free shipping as an option for all their purchases. And, to be sure, offering free shipping can help increase conversion rates—statistics show that over 55% of shoppers abandon carts because of shipping costs—but offering free shipping can also eat deeply into profits as businesses continue to absorb the ever-increasing costs of shipping. While there is no one-size-fits-all approach when it comes to offering free shipping; in this session, we will share insights and strategies on how eCommerce businesses can offer free shipping and in some cases, even turn it into a profitable venture.

LEARNING OBJECTIVES

Presenters: Ryan Germann, eCommerce Segment Manager, Pregis & Amine Khechfé, Chief Strategy Officer, Stamps.com/Endicia


Packaging Technique Learning Pod

It’s a consumable with a very important ROI. Packaging can keep a customer or lose a customer. Packaging can deliver a product intact or damaged. Packaging can cost you more or cost you less in shipping charges. Find out how to avoid the negatives of packaging and capitalize on the positives. 

405 – PEER-TO-PEER How Petco Overcame the Challenges of Ship-from-Store Fulfillment
Wednesday, 8:00am-8:50am

Leveraging a store network sounds like a great plan. However, there are inherent challenges: limited space, managing inventory, employee turnover, package and void-fill selection and training employees on how to properly package a broad mix of products while maintaining a consistent customer experience. Step inside Petco as they reveal the strategies that have helped identify and overcome these challenges.

LEARNING OBJECTIVES

Presenter: Christopher Fall, Manager, Omnichannel Fulfillment, Petco & Ryan Germann, eCommerce Segment Manager, Pregis

406 – A Scientific Approach to Packaging Optimization 
Wednesday, 9:00am-9:50am

Parcel carriers have recently ramped up pricing pressure on shippers which have inefficient packaging. But the same pricing punishment for inefficient shippers is now the standard in less-than-truckload… especially for small- and medium-sized enterprises which lack negotiating volume. There is similar cost reduction opportunity for all companies in self-manufactured or purchased packaging. The top companies have successfully tackled packaging optimization across the enterprise in self-manufactured products, inbound purchased products and outbound customer shipments. We will “step inside” several companies through case studies to demonstrate the value of tackling packaging optimization on an enterprise basis.

LEARNING OBJECTIVES

Presenter: Jack Ampuja, President, Supply Chain Optimizers

407 – Cartonization: Key to Reducing Unexpected DIM Costs 
Wednesday, 12:40pm-1:30pm

Over the last five years, UPS and FedEx have significantly reduced their dimensional rate factors, exposing more shippers to significantly higher costs. This at a time when shippers are trying to manage the cost of free shipping. Without technology to determine the best way to pack items in cartons, shippers are left to guess what shipping charges will be during order entry and may incur avoidable DIM charges during the shipping process. Cartonization algorithms can instantly determine the best way to pack cartons based on SKU sizes, available carton sizes and carrier DIM rate factors. Learn how you can avoid three common mistakes that can result in 50% higher shipping costs.

LEARNING OBJECTIVES

Presenter: Bob Malley, CEO, Pierbridge, Inc.

408 – Top 20 Takeaways from the Conference 
Wednesday, 1:40pm-2:30pm

You can’t possibly attend all 50+ PARCEL Forum sessions; so, this is the next best way to find out what the Top 20 Takeaways are. Our team of experts will have gathered the best tips from the conference and present to you in just 50 minutes! This may be the most informative session you can attend.

Panelists: Susan Rider, President, Rider & Associates & Berkley Stafford, Vice President, Transportation Impact


Advanced Pricing Learning Pod

Transportation spend is more critical today than ever. Complex pricing structures in both B2C and B2B worlds have challenged the most knowledgeable transportation professionals. Step inside Drugstore.com and Essendant to find out how best to understand and collaborate with carriers. BONUS: This Pod includes an interactive discussion by the experts.

505 – PEER-TO-PEER How Drugstore.com Solved Complex Pricing in a B2C Environment 
Wednesday, 8:00am-8:50am

Every year, eCommerce eats away at brick-and-mortar retail as a share of total consumer spend. This trend has led to radical transformations with the way products are shipped. Rather than freight orders going to commercial locations, we are seeing fragmented parcel shipments going to fragmented addresses. What sensitivities do carriers have regarding B2C shipments?  How do carriers approach B2C shippers? What are the carriers’ goals? What is the perfect B2C shipment? How do carriers manage yield with B2C shippers? What is the evolution of network optimization for a B2C shipper as they grow? What is the end game for the B2C shipper? How does DC location affect carrier cost drivers and service? These are questions every shipper must answer. Find out how Walgreens’ DrugStore.com successfully tackled these issues.

LEARNING OBJECTIVES

Presenters: Cory Tower, former Sr. Manager of Supply Chain & Logistics, Walgreens/Drugstore.com & Glenn Gooding, President, iDrive Logistics

506 – PEER-TO-PEER How Essendant Solved Complex Pricing in a B2B Environment
Wednesday, 9:00am-9:50am

Current parcel trends place growing priority on B2C growth. This dynamic has made B2B shippers more attractive to carriers. To put it simply, carriers view B2B and B2C shippers differently. B2B shippers must understand the advantages and efficiencies they have compared to B2C shippers. Learn how Essendant leveraged a B2B supply chain to its benefit by taking into account: how carriers approach the B2B shipper across different industry verticals; cost drivers in B2B (freight + parcel) such as shipping characteristics, leveraging freight and use of LTL; network optimization including how their network aligned with the carrier and packaging considerations.

LEARNING OBJECTIVES

Presenters: Dean Chapman, Director, Corporate Carrier Relations, Essendant & Carl Hutchinson, Chief Operating Officer, iDrive Logistics

507 – PEER-TO-PEER Successful Transportation Procurement: A Comprehensive Walk-Through 
Wednesday, 12:40pm-1:30pm

Academia only takes a shipper so far. While the previous sessions in this Learning Pod focused on practical insights and specific examples, this session is where the rubber meets the road. You will receive a comprehensive outline and the presenters will walk you through the steps for successful transportation procurement. An online portal will be provided that will allow you to follow the walk-through and fill in the blanks on points that are relevant to your company. You will have the option to “Save” and email your responses to yourselves for use in your procurement practices. We will cover: Business Strategy—establishing the parameters, objectives and stated goals of the project; Data Analysis; Negotiation Strategy; Carrier Pricing Strategy; and Trade Strategy.

LEARNING OBJECTIVES

Presenters: Dean Chapman, Director, Corporate Carrier Relations, Essendant; Cory Tower, former Sr. Manager of Supply Chain & Logistics, Walgreens/Drugstore.com; Carl Hutchinson, Chief Operating Officer, iDrive Logistics; & Glenn Gooding, President, iDrive Logistics


Trend Watch Learning Pod

Staying on top of what is happening in the industry is important. However, knowing what is coming in the future is essential to staying competitive. In this Pod, we take you into the future of transportation, technology and the supply chain to help you start planning now to give your company a leg up on the competition tomorrow. 

605 – Transportation: What is Possible, What is Probable and What is Predictable?
Wednesday, 8:00am-8:50am

The parcel industry is changing rapidly and is being impacted by globalization, technology disruption, eCommerce, government regulation, workforce challenges, fuel, packaging and freight audit challenges, lack of competition on the carrier side and in the near future, vendor/distribution side. With transportation being key to delivering your products to an ever-more demanding customer—whether B2B or B2C—understanding what is possible, what is probable and what is predictable is vital to withstanding the competitive pressures now and into the future. By understanding the business of the carriers—their investments, changes in infrastructure, new services being developed—along with an understanding of changing regulations that govern the carriers, will help you make decisions now that will take you into the future.  If you are focused on the day-to-day operations, it is difficult to find time to look into the future—what is possible.  Upon leaving this session, you will clearly know what is happening, what is being talked about and what the future holds—our best predictions!

LEARNING OBJECTIVES

Presenter: Jim Haller, Senior Manager Transportation, CHAINalytics

606 – ARM Yourself for Success in Developing the Warehouse of the Future 
Wednesday, 9:00am-9:50am

As consumer demand shifts from big box to online, companies struggle to adapt their warehouses to meet the changing customer demand. Industries that focused on pallet in and pallet out are now faced with demand across multiple order sizes over a multitude of channels. To compound the frustration that companies feel, you are bombarded with information on new devices, technology, and services that you are told will guarantee your survival in the rapidly changing distribution landscape. This presentation will cut through the hype and “ARM” you with an analysis of the labor market and provide an overview of the technology and knowledge you will need to be successful in implementing the supply chain of the future. ARM is a framework to explain current warehouse trends as well as handling step by step how participants should take on the uncertainty in the supply chain. It stands for: A – Analyze; R – Retrofit; M – Modernize. We will use the ARM methodology to cover a series of tools and technologies critical to business success in the future. So, are you ready to, “ARM Yourself for Success in Creating the Warehouse of the Future?”

LEARNING OBJECTIVES

Presenter: Chris Elliott, Senior Consultant, Blue Horseshoe

607 – Technology Changes So Rapidly; What’s Next 
Wednesday, 12:40pm-1:30pm

Preparing today for tomorrow is never an easy task; simply because tomorrow is always uncertain. Investing in technology which tends to become outdated quickly adds another layer of complexity to the decision-making process. In this session, you can get a peek into what technology is in the works for the parcel industry. By knowing what tomorrow will bring, makes your buying decisions easier today.

LEARNING OBJECTIVES

Presenter: Susan Rider, President, Rider & Associates


Capitol Hill Learning Pod

Washington, DC has an enormous impact on your supply chain. It is critical to know what laws and regulations affect what you do throughout the supply chain. The most regulated part of the chain is transportation. By knowing what the most important rules are now and what may be coming in the future will help keep your company from lawsuits, fines and more. 

705 – 5 Most Important Things to Know about Governing the Supply Chain  
Wednesday, 8:00am-8:50am

Regulations are constantly changing through court decisions, legislative rules and the governing party. It is difficult to keep up. However, if you are fully knowledgeable about these five doctrines, you can help keep your company from being penalized.

LEARNING OBJECTIVES

Presenter: Attorney Brent Wm. Primus, J. D., Primus Law Office

706 – A Peek Inside the DC Fishbowl & How It Affects You 
Wednesday, 9:00am-9:50am

Even with all the media attention on the White House and Capitol Hill, it is difficult to assess what impact the new administration will have on our industry. Come to this session and get an insider’s perspective into the key issues of the day, with a focus on politics, elections and what’s happening in Washington. Dan Moll, a 20-year veteran as a senior Congressional staffer, provides a deep understanding of the intersection of policy, politics, the legislative process and parliamentary procedure. He will share his insight into the issues impacting the parcel industry and examine the policies and the players. Moll will take you beneath the surface of headline events using his skills as a long-time senior Congressional staffer and lobbyist to map the political landscape and chart a course for the future.

Moll knows how things actually work—the reality versus the myth. This entertaining and informative presentation breaks down pressing political issues and pulls back the curtain on Washington.

LEARNING OBJECTIVES

Presenter: Dan Moll, President, Moll Strategies and Vice President, Parcel Shippers Association