104 – UPS: Now & Into the Future

September 19, 2017 12:00 pm - 12:50 pm

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Carrier 411

In my 33 years at UPS, I have seen significant changes in the transportation industry. Recent changes, however, are occurring more rapidly. As we look at the portfolio of services and solutions available at UPS today, there are many that would not have been envisioned when my career began. Today, we offer LTL, access points and lockers, visibility that allows you to follow your delivery and many more services. As UPS moves into the future, we are continuing to develop new services and utilize new technologies to address the rapidly changing needs that have been born out of eCommerce and consumer expectations. Annually, UPS conducts research into the pulse of online customers. In this session, you will learn about these trends and UPS’s vision for the future.


  • Changing needs and expectations of online shoppers
  • Insights into lesser known UPS services and solutions, such as Optoro, iParcel, etc.
  • Future of UPS including drones, automation, etc.
Ken Watkins