405 – PEER-TO-PEER How Petco Overcame the Challenges of Ship-from-Store Fulfillment


September 20, 2017 8:00 am - 8:50 am

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Packaging Techniques

Leveraging a store network sounds like a great plan. However, there are inherent challenges: limited space, managing inventory, employee turnover, package and void-fill selection and training employees on how to properly package a broad mix of products while maintaining a consistent customer experience. Step inside Petco as they reveal the strategies that have helped identify and overcome these challenges.

LEARNING OBJECTIVES

  • Strategies to overcome unique challenges of ship-from-store fulfillment
  • Learn to standardize and train the packing process
  • Select the right packaging to reduce damages, reduce shipping charges and provide an exceptional “unboxing” experience
Christopher Fall
Ryan Germann